Refund policy

Because all of our products are custom-made to order, we operate under a print-on-demand model. This means we're unable to accept returns or exchanges for buyer's remorse or incorrect sizes selected at checkout. That said, we fully stand behind the quality of every order — if there's an error or defect on our end, we'll make it right.

Filing a Claim

If there's an issue with your order, here's what you need to know:

• Claims for damaged, defective, or misprinted items must be submitted within 30 days of receiving your order.
• Claims for lost packages must be submitted within 30 days of the estimated delivery date.
• To file a claim, contact us with your order number, a photo of the item, and a brief description of the problem.
• All valid claims resulting from our error will be resolved at no cost to you.

What We Don't Accept

We are unable to offer refunds, returns, or exchanges for:

• Change of mind or buyer's remorse
• Incorrect sizes ordered by the customer
• Face masks or other sealed hygiene products once opened — these cannot be returned for health and safety reasons and will be disposed of if sent back
• Personalized or custom-made items (per EU consumer rights law, Article 16(c) and (e) of Directive 2011/83/EU)

Returns & Unclaimed Packages

• If your package is returned to our facility, you will be notified by email.
• Unclaimed returns are donated to charity after 30 days.
• If a shipment is returned due to an incorrect or insufficient address you provided, you are responsible for the cost of reshipment once a corrected address is confirmed.
• If a package goes unclaimed, reshipment costs are your responsibility.

Size Exchanges

We don't offer automatic size exchanges since each item is made to order. We strongly encourage you to review our size guide before purchasing. If you have questions about sizing, please reach out before placing your order.

Regional Policies

• Brazil: If you regret your purchase, you must contact us within 7 consecutive days of receiving your order. You'll need to provide a photo of the item. Items showing signs of use or damage will not be eligible for a refund.
• European Union: Under EU consumer rights law, the right of withdrawal does not apply to personalized or custom-made goods, or to sealed hygiene products that have been opened after delivery.